Guarantee
30-day money-back guarantee
Last updated: August 2026
If the files don't work on your machine, you don't pay. Email us within 30 days of any charge and we refund it — no forms, no retention calls.
What is covered
First payment on any subscription plan, annual plans included.
Any one-off credit pack where fewer than half of the credits have been used.
The lifetime offer, refundable within the same window.
How to request a refund
Email support@stitchaipro.shop from your account email with the word "refund". We reply within 12 hours on business days and the money returns to your card in 5–10 business days depending on your bank.
Cancelling instead
You can cancel a subscription any time from Billing in the studio. Cancelling stops future charges and keeps your access — and unused credits — until the end of the paid period.
Fair use
Refunds are per customer, not per account. Repeated buy-refund cycles or credit-pack draining before a request may be declined.